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RHIANNON FORD DIVORCE CONSULTANCY

Data Protection Complaints Policy

Document Owner: Rhiannon Ford

Version: 1.0

Effective Date: July 2026

Review Date: July 2027

Classification: Public

Protecting Your Privacy

Your privacy is one of the foundations of my practice.

I understand that clients trust me with highly confidential information about their relationships, finances, children and personal circumstances.

If you have any concerns about the way your personal information has been collected, used, stored, shared or protected, I encourage you to tell me.

I am committed to investigating concerns fairly, promptly and transparently.

 

What Does This Policy Cover?

This policy relates specifically to concerns about personal information.

Examples include concerns about:

    • confidentiality;
    • information security;
    • inaccurate information;
    • delayed responses to Subject Access Requests;
    • information shared incorrectly;
    • information retained longer than necessary;
    • any other concern relating to personal information.

If your concern relates to the quality of the services I have provided, please refer to my Client Feedback & Complaints Policy.

Raising a Data Protection Concern

You can raise a concern by contacting me at:

Email: rhiannon@rhiannonford.co.uk

Please include:

    • your name;
    • your address;
    • details of your concern;
    • any supporting information;

How Your Concern Will Be Handled

When I receive your concern, I will:

    • acknowledge receipt promptly;
    • investigate the matter fairly;
    • keep you informed where appropriate;
    • explain my findings;
    • explain any action taken or proposed.

Where appropriate, I will also review my procedures to identify any improvements that can be made.

    Timescales

    My aim is to:

      • acknowledge your concern within five working days;
      • investigate it thoroughly;
      • provide a full response within 30 calendar days, where reasonably possible.

    Confidentiality

    Information relating to your concern will be treated confidentially and will only be shared where necessary to investigate the matter or where required by law.

    Continuous Improvement

    Protecting personal information is an ongoing responsibility.

    Where appropriate, I will review my technology, policies or procedures to help reduce the likelihood of similar concerns arising in the future.

     

    If You Remain Dissatisfied

    If you remain dissatisfied after I have responded to your concern, you have the right to complain to the Information Commissioner’s Office (ICO).

    Further information about the ICO and how to make a complaint can be found on the ICO’s website.

    I would always welcome the opportunity to resolve your concerns directly before you contact the ICO.

     

    Contact

    Rhiannon Ford Divorce Consultancy

    Email: rhiannon@rhiannonford.co.uk

    Website: www.rhiannonford.co.uk

    Thank you for giving me the opportunity to investigate your concerns.