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Client Privacy Notice

 

Document Owner: Rhiannon Ford

Version: 1.0

Effective Date: July 2026

Review Date: July 2027

Your Privacy

Thank you for choosing to work with Rhiannon Ford Divorce Consultancy.

I understand that divorce and separation often involve sharing some of the most personal information about your life. You may be discussing your family, finances, children, health or future plans.

Protecting your privacy and maintaining your trust are fundamental to the way I work.

This Privacy Notice explains, in straightforward language, how I collect, use and protect your personal information while providing my services.

If you would like more detailed information, please refer to my full Privacy Policy available on my website.

Who is responsible for your information?

Rhiannon Ford Divorce Consultancy is the Data Controller responsible for your personal information.

If you have any questions about how your information is handled, please contact:

Rhiannon Ford Divorce Consultancy

Email: rhiannon@rhiannonford.co.uk

Website: www.rhiannonford.co.uk

ICO Registration Number: Z3531543

What information do I collect?

The information I collect depends on the support you receive.

It may include:

    • your contact details;
    • information about your family circumstances;
    • financial information;
    • court papers and legal documents;
    • correspondence relating to your matter;
    • information about your children;
    • health or neurodiversity information where relevant to the support I provide;
    • meeting notes;
    • emails and other communications.

I only collect information that is necessary to provide the service you have asked me to deliver.

Why do I need this information?

I use your information to:

    • provide divorce consultancy services;
    • prepare for consultations and meetings;
    • provide witness familiarisation training;
    • assist with financial disclosure and court preparation;
    • communicate with you;
    • liaise with your solicitor or other professionals where you have asked me to do so;
    • health or neurodiversity information where relevant to the support I provide;
    • process payments;
    • maintain accurate business records;
    • comply with legal and accounting obligations.

I will never sell your personal information.

How is my information protected?

I understand how sensitive your information is.

I use a range of appropriate measures to help keep it secure, including:

    • Dubsado: We use this platform for client onboarding, contract signing, invoicing, and project management. The information stored may include your name, contact details, billing address, business information, and payment records. You can review their privacy practices in the Dubsado Privacy Policy.
    • MailerLite: We use this platform to manage our email newsletters, automated communications, and marketing campaigns. The information stored here is limited to your name and email address. You can review their privacy practices in the MailerLite Privacy Policy.
    • secure Microsoft 365 systems;
    • Microsoft OneDrive cloud storage;
    • password-protected computers and devices;
    • biometric and passcode protection on my business mobile phone;
    • secure online meetings using Microsoft Teams and Zoom;
    • secure online payments through Stripe;
    • restricted access to client information;
    • regular review of my information security procedures;

Although no online system can ever be completely secure, I take appropriate steps to protect your information.

Will my information be shared?

Your information will only be shared where:

    • you have asked me to do so;
    • it is necessary to provide the services you have requested;
    • I am legally required to disclose information; or 
    • there is a safeguarding or other lawful reason requiring disclosure.

Where appropriate, this may include sharing information with: 

    • your solicitor;
    • your barrister;
    • your mediator;
    • your financial adviser;
    • other professionals involved in your matter.

I will always aim to be open and transparent about how your information is used.

How long will you keep my information?

Client information is normally retained for six years after my work with you has concluded, unless I am required by law to keep it for longer or there is another legitimate reason for retaining it.

Once it is no longer needed, it will be securely deleted or destroyed.

Your Rights

You have important rights under UK data protection law.

These include the right to:

    • know how your information is used;
    • request a copy of your personal information;
    • ask for deletion of information where appropriate;
    • object to certain types of processing;
    • withdraw consent where processing is based on your consent;
    • raise concerns about how your information has been handled.

If you would like to exercise any of these rights, please contact me.

    Questions or Concerns?

    If you have any questions about this Privacy Notice or how your information is handled, please contact me.

    I welcome the opportunity to resolve any concerns promptly and fairly.

    If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

      Questions or Concerns?

      When you work with me, you can expect me to:

      ✔ Treat your information with care and respect.

      ✔ Protect your confidentiality.

      ✔ Explain clearly how your information is used.

      ✔ Keep your information secure.

      ✔ Only collect the information I genuinely need.

      ✔ Handle your personal information fairly and lawfully.

      ✔ Continually review my systems and procedures to maintain high standards of privacy and information security.

      Thank you for placing your trust in Rhiannon Ford Divorce Consultancy.